3.1 - Submit a Ticket

Get Professional Support for Technical Issues

  1. Identify the Exact Issue

Before submitting a ticket, clearly define the problem you are facing—whether it’s related to funnels,

domains, payments, automations, email deliverability, or integrations. Being specific

helps reduce back-and-forth communication.

  1. Access the Support Portal

  • Log in to your GoHighLevel account and navigate to the Help or Support section to create a new ticket request.

  1. Choose the Correct Category

  • Select the most relevant issue type so your ticket reaches the appropriate technical team for faster resolution.

  1. Provide Detailed Information

  • Include funnel URLs, workflow names, domain details, screenshots, and exact error messages. The

  • more context you provide, the quicker the troubleshooting process.

  1. Explain Steps to Reproduce the Issue

  • Describe what action triggers the problem. This helps support teams replicate and diagnose the issue accurately.

  1. Attach Supporting Evidence

  • Upload screenshots or screen recordings to visually demonstrate the issue and eliminate confusion.

Agyaa onboarding

Support Portal

Onboarding